• Proper use of grammatically correct and effective English vocabulary: Using vague wording and slangs is never appreciated in a live chat conversation. Live chat is supposed to be very formal and grammatically correct, so a good operator should understandably be using functionally correct English language vocabulary that is contemporary and easy to use.
  • Overall courtesy and intelligence is a must: A good chat operator is expected to be courteous as well as intelligent to gauge the situation and reply with appropriate conversations with clients. When working and talking in a real-time environment, the operator should be courteous as well as alert to make quick, effective and business- oriented decisions.
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