Ethics and Etiquette of Live Chat Operators
Offering someone live help can be very critical and importance since the customer or the client can not only benefit from the help only, at that moment, but can return to avail the facilities and help of the live chat representative if dealt properly. Normally live customer support and live help support are the areas in which companies rarely invest just because they think this as an add-on, rather than the primary service. But with the advent of internet technologies and especially web based live support mechanism, online chat services have achieved various milestones and have attracted notable clients in every field.
Live chat service basically encompasses all the various major services and industries across the globe nowadays. It is an economical, efficient, reliable, prompt and automated way to providing customer and technical support to your existing as well as prospective clients. Online chat service is normally executed by the live chat operators. They work in teams, often collaborating with various layers of functional staff, supervisors, managers and executives at the same time. Normally a single conversation is handled by various unique chat operators but the end-user hardly ever gets to know the internal mechanism how the operators actually deal with the chats.