Considering Live Chat for Customer Service?
If you are considering live chat for customer service, you probably already have a website. Almost every business has a website these days. The purposes of the websites vary as much as the types of businesses that build them. Some business websites just focus on providing information and an increasing number of business websites offer sales of products or services to internet customers. Although running a website and offering internet sales might be new to some business owners, the importance of excellent customer service should not be new at all. Listening to customers is just as important online as it is face-to-face and live chat is an important way to connect with online customers.
I am a customer. You are a customer. Everyone becomes a customer many times over in a day – coffee shops, gas stations, any business to which your daily routine takes you. You already know how an initial excellent customer service experience can turn into a long-term customer/business relationship. Everybody seems to have that one favorite business that is frequented and recommended to family and friends. You also know that there are businesses that will never get your repeat business, probably due to a bad service experience. Customer service experiences – good and bad – happen online every day too.